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Service Order Form (#3)

Terms and Conditions

  1. Introduction These Terms and Conditions (“Terms”) govern the use of cab services provided by Travelz Wonk Pvt Ltd. By booking a ride or using our services, you agree to comply with these Terms.
  2. Services Provided We provide transportation services through our fleet of vehicles for passengers to various destinations. Our services include private rides, shared rides, airport transfers, and other travel-related services as described on our website or app.
  3. Booking and Payment
  • Booking: Customers can book a ride through our website, mobile app, or by phone. A confirmed booking will be provided once the payment is successfully processed.
  • Payment: Payment for services is due at the time of the ride. Accepted payment methods include credit/debit cards, cash, or digital wallets, depending on the availability of options.
  • Fare: Fares are calculated based on the distance, time, and service type. Prices are subject to change based on traffic conditions, route variations, or other unforeseen circumstances.
  1. Cancellations and Refunds
  • Cancellation Policy: A booking can be canceled by the customer through the app or by contacting customer service. Cancellations made within a specified time frame (usually within 15 minutes of booking) may be eligible for a full or partial refund, as per our cancellation policy.
  • Refunds: Refund requests must be submitted within [5–7 working days  after the ride. Refunds are processed to the original payment method and may take [5–7 working days ] to reflect in the customer’s account.
  1. Customer Responsibilities
  • Accuracy of Information: Customers are responsible for providing accurate and complete details for booking, including pick-up and drop-off locations.
  • Behavior: Passengers are expected to behave appropriately during the ride. Disruptive, abusive, or dangerous behavior may result in the termination of the ride, and the customer may be charged a penalty.
  • Luggage: Customers must inform the Company about any oversized luggage, pets, or special requirements at the time of booking. Passengers are responsible for their belongings during the ride.
  1. Driver Responsibilities
  • Conduct: Drivers are required to adhere to professional conduct standards and maintain a safe driving environment. Drivers are also responsible for ensuring the vehicle’s cleanliness and maintenance.
  • Route: Drivers will choose the most efficient route, but if the customer requests a specific route, they must notify the driver. Additional charges may apply if the route is extended.
  1. Liability
  • Limitation of Liability: The Company is not liable for delays, cancellations, or any other issues caused by external factors, such as traffic, weather, or accidents.
  • Passenger Injuries: The Company is not responsible for injuries sustained during the ride unless they are caused by the driver’s negligence or willful misconduct.
  1. Insurance All our vehicles are insured in accordance with local regulations. Passengers are advised to have their personal insurance coverage for any incidents that might occur during the ride.
  2. Privacy and Data Protection
  • Data Collection: We collect and process personal data in accordance with our privacy policy to provide services, process payments, and communicate with customers.
  • Confidentiality: We will not share your personal data with third parties except as necessary to provide services or as required by law.
  1. Changes to Terms and Conditions The Company reserves the right to modify, update, or change these Terms at any time. Any changes will be communicated to customers through our website or app. Continued use of the services will constitute acceptance of the revised Terms.
  2. Governing Law These Terms are governed by the laws of Indian Jurisdiction, and any disputes arising from these Terms will be handled in the courts of Indian Jurisdiction.
  3. Contact Information For any questions, concerns, or requests, customers can contact us at:

    [Bookings@travelzwonk.com]
    [+91 98117 80629]

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy

Your privacy matters to us!

1. Introduction

At Travelzwonk, we are committed to safeguarding your personal information and ensuring a secure experience for every user.

    1. Information We Collect

    We collect two types of information from users:

    • Personal Information: This includes any data that can be used to personally identify you, such as:
      • Name
      • Email address
      • Phone number
      • Payment information (credit/debit card details, billing address)
      • Address (for pick-up and drop-off locations)
      • Profile picture (optional)
    • Non-Personal Information: This includes data that does not directly identify you but is collected for analysis and service improvement, such as:
      • Device information (model, operating system)
      • Location data (GPS coordinates for pick-up and drop-off)
      • Usage data (app interactions, pages visited, etc.)
      • Payment history (for transaction verification and billing)
    1. How We Collect Information

    We collect information from you when you:

    • Register an account with us.
    • Book a ride via our website, app, or phone.
    • Make payments for services.
    • Communicate with our customer support.
    • Use our mobile application, which may automatically collect location or usage data.
    1. How We Use Your Information

    We use the information we collect to:

    • Provide and improve our transportation services.
    • Process bookings, payments, and refunds.
    • Communicate with you regarding your ride, including confirmations, reminders, or changes to your booking.
    • Respond to your customer service inquiries and requests.
    • Personalize your experience and offer tailored promotions or services.
    • Send you important updates about your account, services, or changes to our policies.
    • Comply with legal obligations and resolve disputes.
    1. Sharing Your Information

    We may share your information in the following situations:

    • With service providers: We may share personal information with third-party partners (such as payment processors, cloud storage providers, etc.) to facilitate our services.
    • For legal reasons: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
    • With our affiliates or subsidiaries: If we undergo a business transition (such as a merger or acquisition), your personal data may be transferred to the new entity.
    • With our drivers: Information necessary for providing services, such as your name, contact details, and pick-up/drop-off locations, may be shared with drivers.

    We do not sell or rent your personal information to third parties for marketing purposes.

    1. Data Security

    We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and access controls. However, no data transmission over the internet or storage system can be guaranteed 100% secure, so while we strive to protect your data, we cannot ensure absolute security.

    1. Retention of Data

    We will retain your personal information for as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and enforce our agreements. After that, we will securely delete or anonymize your data.

    1. Your Rights and Choices

    Depending on your location and applicable data protection laws, you may have the following rights:

    • Access: You can request access to the personal data we hold about you.
    • Correction: You can update or correct inaccurate personal information.
    • Deletion: You can request the deletion of your personal information, subject to certain conditions.
    • Opt-out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the communication or by contacting us directly.

    To exercise any of these rights, please contact our customer support team at Bookings@travelzwonk.com.

    1. Cookies and Tracking Technologies

    We use cookies and similar technologies to improve your experience with our website and app. These technologies help us analyze trends, administer our services, and track users’ movements. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our Services.

    10. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

    [Bookings@travelzwonk.com]
    [+91 98117 80629]

    By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Refunds & Cancellations

Plans change? No worries – we’ve got your back! At Travelz wonk, we strive to make cancellations and refunds as smooth as possible.

  • Cancellation Policy: All cancellations are subject to the terms of the travel service provider. Please review their specific policies before booking.

  • Refund Eligibility: Refunds are only applicable if cancellations fall within the provider’s refund window. Non-refundable services will be clearly marked during booking.

  • Processing Time: Approved refunds will be processed within 5–7 working days and credited to your original payment method.

  • Modification Requests: Want to change your plans instead of canceling? Contact our support team to check if your booking can be rescheduled or modified.

For assistance, reach out to our 24/7 customer support team – we’re here to help every step of the way.